Punjab Safe Cities Authority (PSCA) takes pleasure sharing its Service Level Stats viz. 15 Emergency Helpline Call Data & Type Analysis for the period from Jan 1st to 28thFebruary 2018.
The total number of calls received at 15 Emergency Helpline for the first two months of the year 2018 remained 561815 out of which 438800 (78%) calls were rendered as bogus or fake calls. On 51806 calls cases were generated on genuine actionable concerns. 30486 calls sought information and consultation only. 4815 calls reported burglary and theft. 1194 calls were complaints pertaining to eve-teasing or harassment. PSCA received 39 calls regarding attempts of murder/homicide, 494 for kidnapping and 1520 for aerial firing. For loud-speaker act violation, road blockade and bike snatching 30, 194 and 84 complaints were received respectively on 15 helpline. For Integrated Services such as Rescue, Fire Brigade and Traffic Management concerns 3945, 423 and 7716 calls were received respectively on the Universal Emergency Helpline 15.
On a reassuring note; 129 vehicles were recovered and returned to their owners who reported them missing on PSCA Public Safety Android Application in addition to calling on15 Emergency Helpline. PSCA condemns untoward use of this critical lifeline for prank calls or leisure calling and urges sense of responsibility among the citizens.